Welcome to our hassle-free Returns and Exchanges Policy. We take pride in offering you a seamless experience when it comes to returning or exchanging your purchases. Here's everything you need to know:30-DAY GRACE PERIOD
Unworn, unwashed merchandise with original tags can be returned or exchanged within 30 days of the purchase date.EASY RETURN PROCESS
- Complete the Return Form: To initiate a return or exchange, kindly fill out our Return Form. If you're uncertain about the process, you can download the form.
- Repack Thoughtfully: Please ensure that the item(s) you wish to return, along with the completed Return Form and a copy of invoice, are carefully packaged in the return shipment.
- Secure Shipping: Customers are responsible for returning merchandise via traceable delivery methods, such as courier or registered post, at their own expense. We recommend this for your peace of mind. Please send returns to the following address: Lotus Wadi e Sitara Road, Opp. Nimra Textile, Sheikhupura Road, Faisalabad.
Upon receiving your return package, you have the freedom to select the replacement product you desire in exchange, our team will contact you. We want to ensure you receive exactly what you want.IMPORTANT NOTES
- Refunds do not cover delivery charges.
- Refund processing takes up to 7 working days from the receipt of the returned products.
Thank you for choosing Lotus. We value your satisfaction and are here to make your shopping experience exceptional.