While it's not mandatory to have an account at https://lotus.pk/ to make purchases, setting up an account offers convenience. Creating an account will streamline the ordering process by eliminating the need to enter your details every time you shop. You can sign up now, or you can begin shopping and create your account during the checkout process.

At Lotus, our aim is to provide swift delivery. Typically, your order will be dispatched within 48-72 working hours of being placed. However, during busier holiday seasons, delivery might take a bit longer.

Orders totaling above Rs.3,000/- qualify for free shipping. For orders below Rs.3,000/-, there is a fixed shipping charge of Rs.199 per order. The correct shipping charge is automatically calculated during the order placement process.

No, the package cannot be opened without first making the payment to the courier. Our products come with a 30 Days No Questions Asked Money Back Guarantee. If you're dissatisfied with any item, you can return it within this period. We will then provide you with a refund (excluding shipping charges) or an exchange voucher.

Certainly. You have the option to return or exchange your merchandise within 30 days after receiving your order. For detailed information, please refer to our Returns, Refunds & Exchange Policy.

For any customer service inquiries, kindly reach out to us via email at Sales@lotus.pk or give us a call at +923104778899. We're here to assist you.

Thank you for considering Lotus. We're committed to ensuring a smooth shopping experience and addressing any queries you may have.