While it's not mandatory to have an account at https://lotus.pk/ to make purchases, setting up an account offers convenience. Creating an account will streamline the ordering process by eliminating the need to enter your details every time you shop. You can sign up now, or you can begin shopping and create your account during the checkout process.What is the estimated delivery time for my order?
At Lotus, our aim is to provide swift delivery. Typically, your order will be dispatched within 48-72 working hours of being placed. However, during busier holiday seasons, delivery might take a bit longer.What are the shipping charges?
Orders totaling above Rs.2,499 qualify for free shipping. For orders below Rs.2,499, there is a fixed shipping charge of Rs.199 per order. The correct shipping charge is automatically calculated during the order placement process.Can I open a Cash on Delivery package without paying the courier first?
No, the package cannot be opened without first making the payment to the courier. Our products come with a 30 Days No Questions Asked Money Back Guarantee. If you're dissatisfied with any item, you can return it within this period. We will then provide you with a refund (excluding shipping charges) or an exchange voucher.Is it possible to refund or exchange a product purchased from Lotus?
Certainly. You have the option to return or exchange your merchandise within 30 days after receiving your order. For detailed information, please refer to our Returns, Refunds & Exchange Policy.How can I get in touch with customer service?
Thank you for considering Lotus. We're committed to ensuring a smooth shopping experience and addressing any queries you may have.